About Independent Solutions
Independent Solutions is an innovative Australian Point of Sale Technology solution provider owned by Metcash. We’re dedicated to helping Independent retailers navigate the POS puzzle to find the solution that’s perfect for you. We listen, understand your needs first and then apply our expertise to build longterm, trusted relationships. Let us do the research for you.
We realise that your point of sale system is one of the most important parts of the retail environment. Understanding and managing margins, warehouse host data, specials and ranging is critical to the success of your business. We’ll work together to create efficiencies and solutions across your entire business. We specialise in Grocery & Convenience, Fuel, and Liquor retail channels.
When we started looking at Point of Sale systems, Independent Solutions spoke to us about their service. Their follow up and delivery have certainly delivered on that. We’re really happy with Profit Track™ as a Point of Sale system. We looked at it for 12months while we were designing our store. As a start-up business, it was important for us to be able to report on our business and be able to stay in touch with it every day. The product is great.Adam WoodgateIGA Pearsall, WA
I think we have really benefited from the link to Metcash and the fact there is a roadmap and strategy. You get a lot of confidence in the product and that any concerns we may have will be addressed.Richard LevineMultiple IGA Locations, NSW
I found them very easy to work with and I've had no issues with any of the problems that I've had being fixed.Amanda LoheryPerth IGA Everyday, TAS
I like the support I am always given. It's just a phone call away and all my questions are usually answered in that phone call.Lubna KoudosMultiple IGA Locations, VIC
What I like the best is the support we get from morning until something goes wrong. Also the after hours number which we have never had a problem with.Rob GibsonIGA Acacia Ridge, QLD
I know that I have one point of contact. I know that if I have a problem the helpdesk can't solve, I can contact that person and get it resolved as quickly as possible.Mark WillisSciclunas, VIC
I found the support has been excellent. The initial set-up and installation went smoothly. The support is pretty responsive, and you can get someone on the phone fairly quickly.David PorterIGA Express Rostrada, WA
I think having the back up of Metcash will allow the development of Independent Solutions through the tough years and ensure that we are at the forefront of technology. I love the ease of navigation in Profit Track™. It’s a very simple tool to teach people to use.Andrew BrayIGA Castlecrag, NSW
With Independent Solutions service is only a phone call away, so that’s always helpful when you are finding your way around a new system. The people are really friendly as well.Daniel Papatolis Somerton Park IGA, SA
I like the customer service and the support behind us. It makes our daily operations easier.Midhat ElyasMultiple Locations, VIC