Frequently Asked Questions
For more information on our support times and accessing our after-hours support service, please see below.
Our support teams are available during business hours: 6am – 6pm Australia Eastern Standard Time, excluding Australia national public holidays and weekends.
Support on Australian national public holidays is the same as Sundays.
Outside of our business hours of operation, we provide support for URGENT or STOP TRADE issues only.
Charges may apply (see How do I access after-hours support?).
To access After-Hours Support:
Call Helpdesk Support on +61 7 3387 5555 and follow the prompts for After-Hours Support.
As instructed, the call is chargeable beyond this point if:
- The call is made during Chargeable After-Hours Support times or;
- The support issue is not defined as URGENT or STOP TRADE.
Advise Independent Solutions support of your issue.
If a call goes through to voicemail, please leave a message with the following details (we will attempt to call back 3 times over a 30 minute period before closing the request):
- Site name, contact name and number
- Brief description of issue