Need assistance? At Independent Solutions, you’re fully backed by our friendly support team to ensure your issues are resolved as soon as possible.

Our Helpdesk Support is available 24 hours a day, 365 days a year, charges may apply.

For urgent matters please contact us via phone on +61 7 3387 5555 or alternatively fill out your details below and one of our friendly support representatives will be in touch shortly.

Contact Support

Phone: +61 7 3387 5555

Support Hours

All times stated refer to AEST
Australian Eastern Standard Time (AEST)

Help Desk Support

Monday – Friday: 6am – 6pm

Emergency After-Hours Support

Monday – Friday: 6pm – 9pm
Saturday – Sunday: 6pm – 6am

Please note: this service may incur a fee.

Chargeable Emergency After-Hours Support

Monday – Friday: 9pm – 6am
Saturday – Sunday: 6pm – 6am
Public Holiday – 24 hours

Please note: this service incurs a fee.

Frequently Asked Questions

For more information on our support times and accessing our after-hours support service, please see below.

What are your business support hours?

Our support teams are available during business hours: 6am – 6pm Australia Eastern Standard Time, excluding Australia national public holidays and weekends.
Support on Australian national public holidays is the same as Sundays.

What are your after-hours support times?

Outside of our business hours of operation, we provide support for URGENT or STOP TRADE issues only.

Charges may apply (see How do I access after-hours support?).

How do I access after-hours support?

To access After-Hours Support:

Call Helpdesk Support on +61 7 3387 5555 and follow the prompts for After-Hours Support.

As instructed, the call is chargeable beyond this point if:

  • The call is made during Chargeable After-Hours Support times or;
  • The support issue is not defined as URGENT or STOP TRADE.

Advise Independent Solutions support of your issue.

If a call goes through to voicemail, please leave a message with the following details (we will attempt to call back 3 times over a 30 minute period before closing the request):

  • Site name, contact name and number
  • Brief description of issue