Wannacry Virus

Are you protected from Ransomware cyber-attacks?

A New Cryptolocker virus has been released and it has impacted a number of large organisations in Europe and the UK and could do the same in Australia. Click here to read a news story on the issue.

Recently Independent retailers have been infected with Cryptolocker viruses, causing disruption and in some cases ceasing trade. DON’T LET THIS HAPPEN TO YOU!

Please be cautious when opening emails from an unknown or untrusted source.

Delete the email and don’t click on the attachment.

If you see a screen that tells you your files have been encysted– immediately disconnect your computer from the network/internet and contact the Independent Solutions Customer Support team on 07 3387 5555.

What is Cryptolocker?
Cryptolocker and other such viruses spread throughout your computer network via an infected email attachment or link. The virus encrypts all files within windows to prevent you from having access to your programs and documents. This virus will prevent you from operating your back office system and can potentially spread to the POS lanes via the network. Other viruses can have similarly devastating effects.

Don’t be fooled into paying money to “unlock” your system via links or popups on your screen/email.

Anti-virus software will NOT protect you from opening a dangerous attachment, so education of all staff is critical.
We strongly advise all retailers to take the following actions to prevent virus attacks:

  • Do not open emails from untrusted senders – delete the emails straight away
  • Do not open attachments/links from hoax emails (i.e. from sources appearing to be legitimate such as Australia Post, ANZ Bank etc.) – delete the email
  • Where possible, DO NOT BROWSE websites or manage email on your POS server or POS computers. We strongly recommend using a completely separate PC for these tasks.
  • Limit connection of USB’s used in connection with your store network (these can bring in a virus from home)

We encourage you to educate ALL of your staff on safe email and internet practices and your store policies.
Note: Java & Adobe flash updates are ok as these are recommended to be kept up to date when prompted by the PC. If you would like to know more about Managed Network Security click here.

Do not hesitate to contact our Customer Support team if you need any assistance.